Improving Customer Service Essay example - 557 Words

Improving Customer Service There are many methods in Asda can improve there Customer service. Nowadays every Supermarket has there own way of saying Thank you to the customer this then shows the customer that they are respected and the are wanted back and they are welcome to shop at your supermarket as long as they like. Here are some of the methods that can be used to improve the Customer service at Asda: 1. Free Gifts 2. Loyalty Cards 3. BOG OF (Buy One Get One Free) 4. Special Offers 5. Reward Schemes 6. Improve facilities 7. Make it a friendly Atmosphere Free Gifts ========== Free Gifts attracts many customers but it can be very expensive, so†¦show more content†¦If customers feel they may like the offers then they will tell other people who live around them to come and see what is on offer. Special Offers ============== Special Offers attract many customers and they can prove to be the talking point around the Asda area. Special Offers attract customers who shop at supermarkets like Tesco’s and Sainsbury’s there competitors and by Asda doing Special Offers they are gaining more publicity. Reward Schemes ============== Reward Schemes can be mixed in with the loyalty cards but they are more likely to be bonuses, this is because reward schemes are like an extra thing to have, something that you have been given, this could be due to the fact your loyalty to the store. Schemes could include sending vouchers to amusement parks and discounts on in store products this will make the customer happy as they are receiving rewards for shopping at Asda. Improve Facilities ================== By Asda improving facilities they could gain much more customers. If Asda were to update the toiletry facilities and disabled facilities they could really gain more and more customers. All this will prove costly and it will take a lot of time and effort, but the benefits are there will be more customers and much more facilities. 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